Troubleshoot

Troubleshooting steps (from CompTIA)

Step 1  Identify problem

Step 2  Establish a probable cause (question the obvious)

Step 3  Test probable cause theory to determine actual cause

Step 4  Establish an action plan and execute the plan

Step 5  Verify full system functionality and, if applicable, implement preventative measures.

Step 6  Document findings, actions, and outcomes

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